Terms & Conditions

To use the Services, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Zenweb immediately of any unauthorized use of your account.

Teachers must be at least 18 years of age. By registering as a Teacher, you represent and warrant that you possess the qualifications, skills, and legal authorization necessary to provide English language instruction. Zenweb reserves the right to verify your identity, qualifications, and background, and to refuse or revoke registration at its sole discretion.

Students who are 18 years of age or older may register independently. Students who are Children must have their account created and managed by a Parent or legal guardian. The Parent is responsible for supervising the Child's use of the Platform and for all obligations arising under these Terms in connection with the Child's account.

Sessions may be recorded in audio and video format for the purposes of quality assurance, safety, dispute resolution, and parental monitoring. Session Recordings will only be made with the prior express consent of all parties involved, including the Teacher, the Student (or the Parent on behalf of a Child), and Zenweb.

Parents of Child Students may access Session Recordings and view live Sessions in a view-only mode for the purpose of monitoring their child's educational progress and safety. Parents agree not to record, redistribute, publish, or otherwise share Session Recordings or any content from live Session viewing with any third party without the prior written consent of Zenweb and the Teacher.

All Session Recordings are the property of Zenweb. Zenweb may use Session Recordings for quality assurance, safety monitoring, dispute resolution, training, and improvement of the Services. Users may not download, copy, distribute, modify, publicly display, or commercially exploit Session Recordings without the express written consent of Zenweb.

Any party may withdraw consent to recording at any time by notifying Zenweb in writing. Upon withdrawal, future Sessions will not be recorded, but existing Recordings made with valid consent will be retained in accordance with our Privacy Policy and applicable data retention obligations.

Teachers set their own lesson fees, which are displayed on their profile. Students or Parents agree to pay the applicable fee for each Session booked through the Platform. All payments are processed through Zenweb's designated payment processing systems.

Zenweb retains a commission of twenty percent (20%) of each lesson fee paid by a Student or Parent. The remaining eighty percent (80%) constitutes the Teacher's compensation. By registering as a Teacher, you acknowledge and agree to this commission structure.

Teacher compensation is paid on a bi-weekly or monthly basis, as selected by the Teacher during registration or as subsequently modified in their account settings. Payments are made via the payment method designated by the Teacher. Zenweb is not responsible for delays caused by third-party payment processors or banking institutions.

Teachers are solely responsible for reporting and paying all applicable taxes on their earnings from the Platform. Zenweb may issue tax information forms or withhold taxes as required by applicable law. Zenweb does not provide tax advice, and Teachers are encouraged to consult with a qualified tax professional.

• Cancellations made by either party at least twenty-four (24) hours before the scheduled Session will receive a full refund to the Student or Parent.
• Cancellations made less than twenty-four (24) hours before the scheduled Session may be subject to a cancellation fee at Zenweb's discretion.
• In the event of a dispute regarding a Session, Zenweb will review the circumstances and make a determination at its sole discretion. Zenweb's decision on refund disputes is final.

All intellectual property rights in and to the Platform, including but not limited to the software, design, logos, trademarks, text, graphics, and other content owned by Zenweb, are the exclusive property of Zenweb and are protected by applicable intellectual property laws. No User may copy, modify, distribute, or create derivative works based on Zenweb's intellectual property without prior written consent.

Teachers retain ownership of the original teaching materials they create and upload to the Platform. However, by uploading or transmitting Content to the Platform, you grant Zenweb a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, display, and distribute such Content solely for the purpose of operating, promoting, and improving the Services. This license survives termination of your account.

Users shall not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform. Users shall not use any automated means, including bots, scrapers, or crawlers, to access the Platform.

Disputes between Users (including between Teachers and Students or Parents) should first be raised with Zenweb through the Platform's support system. Zenweb will make reasonable efforts to assist in resolving disputes but is not obligated to mediate or resolve any dispute between Users. Zenweb's decision regarding refunds or account actions related to User disputes is final.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to binding arbitration administered in accordance with the Arbitration Act, 1991 (Ontario), or may commence proceedings before the courts of the Province of Ontario, Canada.

You may terminate your account at any time by contacting Zenweb or through the account settings on the Platform. Termination does not relieve you of any outstanding payment obligations.

Zenweb reserves the right to suspend or terminate any User's account at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to, violation of these Terms, fraudulent conduct, inappropriate or harmful behaviour, non-payment, or any conduct that Zenweb determines, in its sole discretion, to be detrimental to the Platform or its Users.

Upon termination, your right to access the Platform ceases immediately. Zenweb may retain your data in accordance with our Privacy Policy and applicable data retention obligations. Provisions of these Terms that by their nature should survive termination, including Sections 9, 11, 12, 13, 14, 15.3, and 17, shall survive.

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to Section 14.2, any legal proceedings arising out of or relating to these Terms shall be brought exclusively in the courts of the Province of Ontario, Canada, and you irrevocably consent to the personal jurisdiction of such courts.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Zenweb with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and understandings.

The failure of Zenweb to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision shall only be effective if made in writing and signed by an authorized representative of Zenweb.

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Zenweb. Zenweb may assign its rights and obligations under these Terms without restriction.

Any notice required or permitted under these Terms shall be in writing and shall be deemed delivered when sent by email to the email address associated with your account (for notices to you) or to the contact information listed in Section 18 (for notices to Zenweb).

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between Zenweb and any User. Teachers are independent contractors and not employees or agents of Zenweb.