Legal

Privacy Policy

Zenweb Inc. · Operating as 1001169982 Ontario Inc. · Effective Date: April 17, 2026

🔒 We are committed to protecting your personal information and the privacy of children who use our Services.

1. Introduction

Zenweb Inc. (operating as 1001169982 Ontario Inc., hereinafter referred to as "Zenweb," "we," "us," or "our") is a corporation incorporated under the laws of the Province of Ontario, Canada. We operate an online video and audio platform that connects English language teachers with students, including children and adults, primarily in Japan, the Philippines, and other jurisdictions worldwide.

This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you access or use our website, platform, applications, and related services (collectively, the "Services"). This policy applies to all users, including teachers, students, parents and legal guardians, and website visitors.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you are a parent or legal guardian registering a child under the age of 18, you consent on behalf of your child.

2. Definitions

Child / Minor: Any individual under the age of 18 years, or such older age as may be defined as a minor under the applicable laws of the user's jurisdiction.
Parent: A parent or legal guardian of a Child who uses the Services.
Student: Any individual, whether a Child or an adult, who registers to receive English language instruction through the Platform.
Teacher: Any individual who registers on the Platform to provide English language instruction to Students.
Personal Information: Information about an identifiable individual, as defined under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.
Session Recording: Any audio, video, or audiovisual recording of a lesson or interaction conducted through the Platform.

3. Information We Collect

3.1 Information Provided Directly by Users

We may collect the following categories of personal information when you register, use, or interact with the Services:

Full name, date of birth, and age of Students and Teachers
Parent or legal guardian name and contact information for Child users
Email address, phone number, and mailing address
Profile photographs or avatar images
Government-issued identification (for Teacher verification purposes only)
Payment and banking information (processed through third-party payment processors)
Teaching qualifications, certifications, and professional background (Teachers)
Language proficiency and learning goals (Students)
Communications and correspondence with Zenweb or other users through the Platform

3.2 Information Collected Automatically

When you access or use the Services, we may automatically collect:

IP address, browser type, device identifiers, and operating system
Log data including access times, pages viewed, and referring URLs
Cookies, web beacons, and similar tracking technologies
Geolocation data (approximate, based on IP address)

3.3 Session Recordings

Lessons conducted through the Platform may be recorded in audio and video format. Session Recordings are made only with the express, prior consent of all parties involved, including the Teacher, the Student (or Parent/Guardian on behalf of the Student if the Student is a Child). Parents and legal guardians may access Session Recordings in view-only mode for the purpose of monitoring their child's educational progress and safety.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

To create, maintain, and administer user accounts
To facilitate the matching of Teachers and Students and the scheduling and delivery of lessons
To process payments, calculate commissions, and issue compensation to Teachers
To enable Parents to monitor their Child's lessons through view-only access and Session Recordings
To verify the identity, qualifications, and suitability of Teachers
To communicate with users regarding their accounts, lessons, and updates to the Services
To enforce our Terms and Conditions and investigate potential violations
To comply with applicable laws, regulations, and legal processes
To improve, maintain, and secure the Platform and Services
To resolve disputes and protect the rights, safety, and property of Zenweb, its users, and the public

5. Children's Privacy

🧒 Zenweb is committed to protecting the privacy of children who use our Services. We recognize the importance of additional protections for minors and comply with applicable laws regarding children's data, including PIPEDA and the principles of the United Nations Convention on the Rights of the Child.

Children under the age of 18 may only use the Services with the consent and ongoing supervision of a Parent or legal guardian.
Parents must create and manage their child's account and provide verifiable consent for the collection of their child's personal information.
We collect only the minimum personal information necessary to provide the Services to a Child.
Session Recordings involving a Child are only made with the express written consent of the Parent or legal guardian, the Child (where age-appropriate), and the Teacher.
Parents have the right to review, request deletion of, or withdraw consent for the collection of their child's personal information at any time by contacting us.
We do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal information from a child without verifiable parental consent, we will delete that information promptly.

6. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

To Teachers and Students

Limited profile information is shared between Teachers and Students (and Parents of Student Children) to facilitate lessons.

To Service Providers

We may share personal information with third-party service providers who perform functions on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

For Legal Compliance

We may disclose personal information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of Zenweb, its users, or the public.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

With Consent

We may disclose your personal information for other purposes with your express consent.

We do not sell, rent, or trade personal information to third parties for their marketing purposes.

7. International Data Transfers

As our Services are provided to users located in multiple countries, including Japan and the Philippines, your personal information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers are located. By using the Services, you consent to the transfer of your personal information to jurisdictions outside your country of residence, which may have different data protection laws than your home jurisdiction.

We take reasonable measures to ensure that personal information transferred internationally is protected in accordance with this Privacy Policy and applicable law.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Specifically:

Account information

5 years after account closure

Unless a longer period is required by law.

Session Recordings

12 months after the session

Unless longer retention is required for disputes or legal compliance.

Payment & transaction records

Minimum 7 years

In accordance with Canadian tax and financial reporting obligations.

Personal data on request

Deleted upon request

Subject to our legal and contractual obligations.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest using industry-standard protocols
Access controls and authentication mechanisms for authorized personnel only
Regular security assessments and monitoring of our systems
Contractual obligations on third-party service providers to maintain appropriate security measures

Notwithstanding the foregoing, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

10. Your Rights

Subject to applicable law, you have the following rights with respect to your personal information:

Right of Access

You may request a copy of the personal information we hold about you.

Right of Correction

You may request that we correct any inaccurate or incomplete personal information.

Right of Deletion

You may request that we delete your personal information, subject to our legal and contractual obligations.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Right to Complain

You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the applicable data protection authority in your jurisdiction.

To exercise any of these rights, please contact us using the information provided in Section 14.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

12. Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by Zenweb. We are not responsible for the privacy practices of any third parties. We encourage you to review the privacy policies of any third-party services before providing your personal information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify users of material changes by posting the updated policy on our website and, where required, by providing direct notice via email. Your continued use of the Services following any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Zenweb Inc.

Operating as 1001169982 Ontario Inc.

Email: zenweb.ca.inc@gmail.com

Address: 1300B – 350 Bay Street, Toronto, ON, M5H 2S6, Canada

Phone: +1 503-331-3800

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada.